APA Style
Tjiptono, F., Diana, A.
(2003).
Total Quality Management (TQM)
(
Ed. 5)
.
Yogyakarta:
Andi Offset.
MLA Style
Tjiptono, Fandy., Diana, Anastasia.
"Total Quality Management (TQM)".
Ed. 5
Yogyakarta:
Andi Offset,
2003.
Text.