APA Style

Haberer, J, B., Webb, M, W. (2010). Total Quality Management: 50 cara agar efektif bagi anda . JAKARTA: INDEKS.

MLA Style

Haberer, JoAnn, B.., Webb, MaryLou, W.. "Total Quality Management: 50 cara agar efektif bagi anda". JAKARTA: INDEKS, 2010. Text.