APA Style

Fitzsimmons, J, A., Fitzsimmons, M, J. (2011). Service Management: Operations, Strategy, Information Technology (7). New York: McGraw-Hill.

MLA Style

Fitzsimmons, James, A.., Fitzsimmons, Mona, J.. "Service Management: Operations, Strategy, Information Technology". 7 New York: McGraw-Hill, 2011. Text.