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Found 1 from your keywords: author=Tony Wijaya
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cover
Manajemen Kualitas Jasa; Desain Servqual,QFD, dan Kano Disertai Contoh Aplika…
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Tony Wijaya

Materi pokok buku ini meliputi: 1. Peran kualitas dalam persaingan bisnis dan pandangan mengenai kualitas secara tradisional dan modern 2. Deskripsi tentang kualitas beserta definisi dari berbagai pandangan 3. Quality Function Deployment beserta deskripsinya, manfaat dan aplikasinya; integrasi servqual, model kano. 4. Contoh/Studi kasus aplikasi QFD dan Kano dalam penelitian

Edition
-
ISBN/ISSN
978-979-062-241-8
Collation
viii+208 hal,; 17cm x 25 cm
Series Title
-
Call Number
658.401 WIJ m